Peter Bonfield's foreword to the report recommends "a new approach, underpinned by strong standards and enforcement" and proposes "a quality mark for all energy efficiency and renewable energy measures, and for all companies operating in this sector", which will make up a new "Framework" with three key elements:
1. A Consumer Charter which ensures that all consumers receive excellent levels of customer service, a clear redress process and guarantee protection
2. A Code of Conduct which sets out how companies behave, operate and report, the requirements of which must be met or exceeded for the company to operate
3. Codes of Practice which are relevant to the installation of each measure under consideration so that the risk of poor quality
installation is minimised.
Those working within the Framework will need to display technical competence, quality performance and customer interfacing skills.
This high-level solution is supported by a total of 27 recommendations detailed in the Report and listed in Section 5 .
These recommendations include:
- The establishment of an Information Hub for advice provision and information sharing
- A Data Warehouse, which holds relevant property-level data collated from existing sources, such as Energy Performance Certificate information
- Secondary legislation be put in place, so that Ofgem can share data from their monitoring programme relating to measures installed in homes with other organisations responsible for enforcing quality and standards, who will need to act on it, with consideration for data protection
- Industry collaborate to ensure smart meters work in all homes, that installers are trained to the appropriate level and that smart-meter and ECO consumers receive good practice energy efficiency advice materials from the Information Hub
- Housing Associations will collaborate with industry and government to ensure that the Framework applies to the delivery of improvements in their housing stock, incorporating energy efficiency and renewable energy measures at scale
As part of the initial stage of planning, the Review Team is inviting feedback on the review recommendations and related proposals for action. Feedback can be sent to EachHomeCountsReport@beis.gov.uk until 31 January 2017.
To download the full report, visit:
https://www.gov.uk/government/publicati ... ble-energy
