Refreshing our Vulnerability Strategy
Consumer Confidence: A Step Up In Standards and the refreshing of our Vulnerability Strategy.
In 2013, we published the first Consumer Vulnerability Strategy, which explored the complex nature of vulnerability and set our definition of it. In 2019, we updated the Strategy due to the widespread changes in the energy market. Since then, the energy sector has gone through significant upheaval. The resulting price rises have been especially hard for consumers in vulnerable situations, and we want to refresh our Strategy to reflect a rapidly changing sector and an evolving social and economic environment.
We want to achieve positive outcomes for consumers in vulnerable situations by:
- refocusing our priorities
- refocusing the industry’s priorities
- improving company cultures
- building collaborative ways of working
Your views on our strategy refresh are welcome to help us focus on work that has the most value for consumers in vulnerable situations.
Next Steps
The Vulnerability Strategy refresh consultation can be found here, and we welcome responses via the link on this webpage by 5th November 2024. Please may questions on the consultation be directed to ConsumerVulnerability@ofgem.gov.uk.
If you have any further questions on the above, please don’t hesitate to contact stakeholders@ofgem.gov.uk.
Best wishes,
The Stakeholder Team